From the source
Agents today are more like a new form factor – an interaction layer that sits between your product and your users: That means you need to build for agents as a primary surface, not an afterthought. When done right, this opens up a whole new space of possibilities for your product, like autonomous work and asynchronous flows. Implement it poorly and you'll lose users' trust due to slow, buggy experiences and incorrect results. We learned this the hard way and overhauled our AI architecture two times in the last year. Now, our agent and MCP have 6K+ daily active users.