From the source
Companies attempting to replace core workflows owned by legacy systems of record with lightweight, wrapper-like integrations too often see their agents break or fail outright. Paradoxically, we’re witnessing explosive growth for complicated AI products in sales, support, and legal. Enterprise software companies that tackle complex workflows are regularly growing from $0 to $5 million, $10 million, or beyond $20 million in ARR in their first two years. So how are new AI startups solving for these intricate use cases? Enterprises buying AI are like your grandma getting an iPhone: they want to use it, but they need you to set it up.